Refunds & cancellation
Look before you pay
Synapsium lets you open a full sample wedding and look around every screen before paying anything. Please do that first — it is the whole app, with example data.
Not for you? Full refund within 7 days.
Not for you? Full refund within 7 days of paying. No questions asked. Write to ojas@gingerfilms.in from the Google account you paid with, or WhatsApp +91 88896 63366, and say you would like your money back. We refund the full amount to the way you paid, and it reaches you within 30 days of us agreeing the refund. If you ask after your wedding plan has been shared with family, deleting the plan is part of the refund.
After 7 days
After 7 days we refund only in the cases below. You keep the app for your wedding, with every future update included, for as long as you need it.
If the app does not work as described
If the app doesn’t work as described and we can’t fix it within 14 days of you telling us, we’ll refund what you paid, in full, within 30 days of agreeing the refund. To tell us, write to ojas@gingerfilms.in or WhatsApp +91 88896 63366 with what isn’t working.
Failed or duplicate payments
If money left your account but the app still shows the wedding as unpaid, or you were charged twice, send us the payment reference (it is on your receipt, and in the app under Settings → Account). Duplicate payments are refunded in full, within 30 days of you telling us. A failed payment that was still deducted is normally reversed automatically by your bank; if it is not, we chase it with Razorpay for you.
Cancellation
There is no subscription, so there is nothing to cancel. To remove your account and your wedding, use Settings → Account → Delete my account and wedding. Deleting your account does not by itself trigger a refund — if you want one, ask within 7 days of paying.
How to reach us
Email ojas@gingerfilms.in or WhatsApp +91 88896 63366.